Project & REVIEWS

.. “A sensational new book” , “Contains some great stuff“, “REALLY important book” .. This book is the introduction to a series of books on roles, responsibilities and organization structures in IT service organizations. At the kick-off of the series, a huge response came from the IT service management community. It seemed that everyone wanted to be involved, indicating the importance of the subject of the series.

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Introduction

There are lots of books about IT Service Management (ITSM), but almost none about the organizational issues of implementation projects. Very little has been published on organization structures, roles, responsibilities, skills and competences, in the field of IT (service) management, to support implementation and organization change projects. With this book, that has changed permanently.

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Contents

Designing and Transforming IT Organizations is the introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects.

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Author

Job ten Hagen is an interim consultant and owner of Ten Hagen Consulting, founded in 2012. He is the first and only certified ITIL Master in the Netherlands (2014), the highest ITIL Service Management certificate level. Job has over 20 years of experience in the fields of Information & Service management and Consulting.

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