Implementing ITSM – what is organization change?

Posted by on Sep 19, 2012 in Uncategorized | 3 comments

Implementing ITSM – what is organization change?

Implementing or improving IT service management or an IT organization always involves organization change, and is, in essence, an organizational change program. But what is organization change?

Organization change means transforming the basic characteristics of an organization, including how it is structured and how it relates to its surroundings. Organization change can be seen as a simple process, see the figure below. The change process is the process of …

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